志杰移民留学中心学校申请服务须知

志杰移民留学中心学校申请服务须知

This document provides information about the service we provide
这份文件告诉你我们学校申请服务内容

Agent details
中介详细信息
Zhijievisa pty ltd
志杰移民留学中心
Address
地址 room 210, 95 currie st Adelaide
Phone: 0430249988/08 70731055
Email: zhijievisa@gmail.com
http://www.zhijievisa.com

Service we provide
我们提供的服务

Zhijievisa pty ltd is a registered education agency. Agents within the company assist clients with enrollment of educational products including certificate, diploma and degree course.
Zhijievisa pty ltd 是注册交易代理机构。我们的注册教育代理帮助客户注册各种教育产品,包括各种certificate, diploma and degree课程.
We will help you choose a course which is suitable for your purposes. Additionally, we will provide you with information on a broad range of educational providers and courses. Once you have chosen a course that is suitable for you, we will help you to get the offer letter and enroll the course.
我们会帮助你选择一个合适你的课程,我们也会向你介绍一下其他的课程。如果你选定你合适的课程,我们会帮你进行学校申请和取得COE。

Our panel educational providers
和我们有合作的学校

We are agent from a panel of education provider. The education providers named below are six education providers with which we conduct most business
我们是学校指定的教育中介, 和我们联系最多的学校包括以8 所
1 Kaplan business School
2 IIBIT and Federation university
3 Southern cross Education institute
4 Salford college
5 Accounting resource centre
6 Queensland international business academy
7 Navitas professional year
8 Performance education Professional year

We will need information from you
Under ESOS Act and code of conduct, we are obliged to ensure that any educational products we help you to obtain are not unsuitable for you. To decide this, We may need to ask you some questions in order to assess whether the course is not unsuitable.根据海外学生教育法和教育代理从业守则,我们需要确保我们推荐的教育产品是符合你个人情况的。我们会问你一些个人的问题以确定我们推荐的课程是合适的。

Course will be unsuitable if at the time of assessment it is likely that
1. the course will not meet your requirements and objectives.
2. You cannot afford the tuition fee or could only pay with substantial hardship
如果在评估的时候出现以下情况,课程可能不适合你的需要
1. 课程不符合你的需要和学习目的
2. 财务能力无法负担课程学费

Fee payable by you
你需要付的费用

We do not charge you for the service because we receive commission from the educational provider. However, you may need to pay the educational provider’s application fee, material fees and other fees.
我们申请学校是不收费的,我们可以从学校那里得到相应的佣金。但是你需要支付学校的申请费,材料费 已经学校的其他收费。
We may charge a fee for migration advice and visa related service. More details about the fees payable by you will be set out in a quote which will be given to you before the application is lodged.
如果需要我们代办签证,我们是需要收费的,我们在申请签证前会给你详细列出所需要的费用。
Commissions received by us
我们收到的佣金

We may receive commission from education provider who provide educational products for you as our customers. There are not fees payable by you. You may obtain from us information about a reasonable estimate of those commissions and how the commission worked out.
我们也许会从学校那里收到佣金,这些佣金不是你支付的费用。你可以联系我们了解我们收到佣金的详细信息。
Scholarship provided by us
We will provide zhijievisa pty ltd scholarship equals to the commission we received from education provider minus $300 administration fee for two semesters.
我们会向学生提供志杰教育移民中心奖学金2次。奖学金数额等于我们每个学期收到学校的佣金,每次减去300澳币的管理费用。

Our Internal dispute resolution
内部投诉程序
We believe that it is essential for our customers to be able to identify and deal with agent who has the ability, authority and proper training to hear and respond appropriately to any complaints of disputes. We are committed to the effective handling of complaints and timely resolution of dispute.
我们相信我们的客户可以和合格的教育代理打交道,我们会及时处理客户的投诉和意见。
You can lodge complaints to Managing director Bo Li
你可以以以下方式向我们总经理李博反映
Phone: 61 0430249988
Email: Libo@zhijievisa.com
Address: Room 210 95 currie st Adelaide SA 5000

You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing.
你需要尽可能介绍你投诉的细节,你可以口头投诉也可以书面投诉。
We will observe the following principles in handling your complaints
在处理投诉时我们会遵循以下原则
1. There is no requirement for face to face contact between you and us, although it may be useful for us to come to a satisfactory resolution.
没有面对面投诉的要求,但是当面接触可能有助于问题的解决
2. We expect that both parties will make a genuine attempt to resolve a complaint promptly
我期望双方都可以拿出解决问题的诚意和努力
Timeframes for response
If your request cannot be resolved immediately, we will respond to your request within three(3) business days of receipt of the complaint. We will keep you informed of the progress of the investigation.
回复时间
如果你的投诉不能立刻解决,我们会在3个工作日给你答复。我们会随时通报你投诉的处理进展。

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